Sunday, January 16, 2011

Outsourcing at its best!

Got a miss call from this lady from **tutt** company ... her voice message sounds like this "Hi En. Zainul I am **lady's name** from **tutt**. Can you call our **tutt** centre. It's regarding your account".

So I call this centre anxious to know if something is wrong with my account. After troubling myself with their IVR and identification code, and pressing couple of buttons (well its customer service) ... the respond ... we are updating customer's profile ... TRUELY!