SPOONed! Mak Jah Mee Udang, Wangsa Link

Some friends told me the famous Mee Rebus Kuala Sepetang has now come to KL. So, on our way home from Tawakkal Hospital some weeks ago, we decided to check ...

What: It's the famous Mee Udang Mak Jah, Kuala Sepetang.

Where: Mee Udang Mak Jah, No.22 Jalan Wangsa Delima 10, Wangsa Link, Wangsa Maju (Behind Wangsa Walk)

GPS Junkie: 03˚11'48"N, 101˚44'26"E

Google Map: 3.196896,101.740617

My Verdict: 3.5 SPOON

Two super big prawn awaits at the entrance

Ambiance inside

Tasty

Orange juice and watermelon & lychee

Feature wall reminiscing Kuala Sepetang

SPOONed! Mandy's Cafe, Summit USJ

Was at Summit USJ last Saturday cheering for office's bowling team. While waiting, we took opportunity to check this outlet for lunch.

What: Western mostly with some local food. We had mixed grill, lamb chop and fish & chip

Where: Mandy's Cafe, LG 28 & 29, Summit USJ, Persiaran Kewajipan,Subang Jaya, Selangor.

GPS Junkie: 03˚03'30"N, 101˚35'38"E

Google Map: 3.059707,101.593837

My Verdict: 3 SPOON

Mandy's Cafe. You wouldn't miss it from the escalator

Menu is depicted on the counter. Oh! and it is self-service

Menu definitely makes me hungry

Kids chose their usual fish & chip

Lamb chop for me

Mixed grill with extra long sausage for gelfren

Hungry faces

Argh! Where is my food

It's more of 'two of everyhting' than peace!

Fresh lime juice & Esprit Lemon Lime

8 ThINgs sHe dOes tHat MakE me sHakE my hEad ...

1. She bathe her brother's ultraman and lorries! She never takes her tweety, chipmunk, penguin, pink giraffe, upin ipin or even her biggie brown bear (That takes up a lot of my bed) to bathroom but she never miss to give her brother's ultraman and lorries their splashy foamy time ... for now they all live in the sink and could never get out of the bathroom.
2. She takes her whole entourage to bed! Yes, the whole lot of them! the tweeties (Mommy & daughter), the biggie brown bear, the penguin, the pink giraffe and now upin and ipin. Imagine all of us have to squeeze ourselves to sleep.
3. If reason No.2 isn't bad enough, she needs half the bed to herself! She sleep with arms and legs wide open, rotating head south, north, east, west and everywhere whenever uncomfortable. At the other side of the bed is us with the rest of the entourage.
4. She must choose her own cloth! Needless to say NOBODY can tell her what to wear ... her routine after-bath is to remove her clothes from the drawer one by one until she found THE ONE! Worse on her 'good fashion mood' day, she could change every few hours ... and I can see my liquid softlan  receding fast.
5. She runs a lot! My walkabout in Alamanda often turned into terrified experience whenever she decided walking and hopping isn't fun enough and she starts running like loose horse. She will run in and out of every outlets (Including jewellery shop) and I will look like Forrest Gump chasing after her.
6. Her nap rule can be rather tedious! She won't sleep anywhere else except on bibik's bed (Inside bibik's room). But she doesn't want to sleep on bibik's mattress and insist on sleeping on 'tilam adik' (Which is her small kekabu mattress). Bibik will then have to put 'tilam adik' on top of her mattress so she could nap on it. Also never ever suggest any other pillow other than her 'bantal pink besar adik'. She will just decide not to nap at all.
7. Her before sleep routine is Rio! It's been Rio for the past 3 months at least. Before that was Chipmunk and before chipmunk was Saladin. I have possibly watched Rio maybe hundred time and will have to bare with it until she finds a new interest. She will utter every dialogue and annoy us with what happened next. I will just asked them both (She and her brother) to recites du'a and cover my head with pillow ... timer will deal with her.
8. Every now and then neighbors will hear spooky sound from our living room. That is when she is in her 'alone time' and decided to amuse us with her organ skill.

SaLam AidILFiTri ... MaaF ZahIr & BaTin

Buat terlanjur bicara didalam kata
Buat hati dan sanubari yang terguris luka
Buat lantas perilaku mengundang sengketa
Buat segala khilaf dan juga dosa
keampunan dan maaf jualah yang dipinta
Moga Ramadhan yang terlabuh tirainya
Dan Aidiltri yang menyinsing tiba
Menzahirkan suci batin kita semua ...

Zainul, ika, Qais & Qistina

Terima Respon Untuk Kali Pertama ...

Sesudah lebih 20 hari, akhirnya respon pertama dari penyiar diterima hari ini. Itupun sesudah satu aduan dibuat kepada badan suruhanjaya yang bertanggungjawab memantau industri terbabit. aduan kepada MCMC dibuat melaui laman web dan ternyata membuahkan hasil apabila saya akhirnya mendapat 'perhatian' dari penyiar.

Walaubagaimanapun, respon awal yang diberikan amat mengecewakan apabila saya sekadar diberitahu bahawa tiket saya telah ditutup selepas panggilan pertama dibuat. Closed without customer being attended? This raise doubt to the procedures and control measure observed in attending customer complaint. How can a complaint be considered resolved without customer actually being attended??

Janji pegawai yang memantau kes ini bahawa mereka sedang 'melihat' masalah saya dan akan sentiasa memaklumkan sebarang perkembangan terkini. 7 Mac 2011, Syarikat yang berbangga kerana telah mengubah lanskap penyiaran negara masih mencari solusi yang saya sendiri tak ketahui ...

BeNci Si PeNyiaR BerBaYaR YaNg boNgkak iTu ...

Cerita benci dengan sikap penyiar yang yang bongkak dan endah tak endah itu bermula apabila beberapa saluran di rumah tiba-tiba dilanda gangguan isyarat semacam tergendala. Biasalah bagi pelanggan penyiar yang satu ini, kalau hujan memang selalunya tergendalalah siaran dek gelombang yang terhalang dan tersimbah hujan. Peliknya kali ini tidak semua siaran mengalami masalah yang sama. Hanya beberapa siaran sahaja yang semacam 'ditimpa hujan'. setakat pengetahuan cetek yang ada saya meneka mungkin masalah isyarat atau 'kuali'.

Kerana tak ada sebarang perubahan setelah beberapa hari, saya memutuskan untuk menghubungi penyiar. Panggilan pertama kepada pusat khidmat pelanggan penyiar itu dibuat pada 14 Februari 2011. selepas memberikan butiran akaun, menerangkan masalah dan memberikan butiran untuk dihubungi, saya diberikan nombor tiket masalah dan dijanjikan bahawa 'technician' penyiar tersebut akan datang ke rumah dalam tempoh 48 jam.

Menjelang 3 Mac 2011, jangankan 'technician' yang dijanjikan, panggilan balas daripada penyiar pun langsung tak diterima! tempoh 48 jam yang dijanjikan sudah berlarutan lebih 2 minggu. Masalah tidak selesai dan penyiar pun TIDAK PEDULI HENDAK AMBIL ENDAH MASALAH SAYA. KALAUPUN TIDAK PEDULI, APA JADI PADA TIKET MASALAH SAYA? DITUTUP? SELESAI?

Terganggu dengan masalah yang tak nampak penyelesaiannya ini, satu lagi panggilan dibuat pada 3 Mac tersebut. Selepas memberikan nombor tiket masalah saya, shima (bukan nama sebenar) CSR penyiar yang menyambut panggilan saya 'sibuk' menyusuri SOP customer service nya dari memahami isu saya. Pengesahan demi pengesahan, dan saya kembali terpaksa 'berhikayat' panjang menceritakan semula masalah saya yang jelaslah masih belum jelas kepada mereka.

Sesudah 'menyedari' bahawa isu saya melibatkan teknikal, saya di pindahkan kepada CSR bernama Wani (Bukan nama sebenar) yang sejurus menerima panggilan saya kembali meminta penjelasan berhubung masalah saya. Lucunya apabila saya dimaklumkan yang saya telah disilap pindahkan kerana beliau bertanggungjawab terhadap pelanggan kuali hitam dan bukan kuali kelabu seperti saya. Saya di pindahkan sekali lagi kepada Hani (bukan nama sebenar) yang sudah-suadahnya sekali lagi berjanji bahawa technician penyiar itu akan menghubungi saya didalam tempoh 48 jam ...

Daripada panggilan kedua dibuat pagi 3 Mac 2011 sehingga 'entry' ini dikarang jam 2 pagi 6 Mac 2011 ... MASIH HAMPA!! PENYIAR TIDAK PEDULI PUN HENDAK BERHUBUNG ...

WHAT A BLATANT DISREGARD OF CUSTOMER PLIGHT!!

Outsourcing at its best!

Got a miss call from this lady from **tutt** company ... her voice message sounds like this "Hi En. Zainul I am **lady's name** from **tutt**. Can you call our **tutt** centre. It's regarding your account".

So I call this centre anxious to know if something is wrong with my account. After troubling myself with their IVR and identification code, and pressing couple of buttons (well its customer service) ... the respond ... we are updating customer's profile ... TRUELY!